Return Policy

We offer free returns on the first order you place with us, so you can feel confident buying from ShopStylla. 

Please note that not all items are returnable, you can read more about this in the following:

On ShopStylla, returns are ineligible for the following reasons:

  • The order is a reorder
  • Your return window has passed
  • The items are seasonal/holiday items* 
  • The items are custom items
  • The items are testers
  • The items are face mask products
  • The item has a retail price of more than $500 USD (or the equivalent in your currency)

You will not have the option to return items that fall under the reasons mentioned above. 

*Non Returnable seasonal items are noted in the product listing and prior to order checkout. 

 

Return Eligibility

You are eligible for return and complete refund on any items that you send back to us as long as the following requirements are met:

  1. The items you are returning are from your first order. 
    • We only allow free returns on your first order.
  2. The items you are returning are not customized.
    • We do not accept returns of items that have been personalized, such as custom logos or addresses.
  3. The items returned are unused and in perfect condition.
    • Please return items in their original packaging and remove all labels/price tags that were added after purchase. 
  4. The return was initiated using the "Create a Return" feature on ShopStylla.
    • Please do not send items back to ShopStylla without first going through the "Create a Return" feature. We do not manually take in returns and issue refunds in this way.
  5. The return was created within your return window time frame. 
  6. The items you are returning are from our Sales Collection. All Sales Collection orders are eligible for returns.

Some important notes:

  • Return shipping costs are covered by ShopStylla, but the original shipping costs and import fees to your store are non-refundable.
  • If an invoice has been paid with ShopStylla credit and a payment card, the credit will be returned first.
  • If ShopStylla Direct credit was originally used to pay for an order that was returned, it will not be restored automatically to your ShopStylla account as credit. 
  • Customized products or testers can’t be returned.
  • If your return is being shipped in multiple boxes, please reach out to our team and our team can provide additional shipping labels.

If you're based in the US or Canada, returned items are sent to our warehouse, where they’re thoroughly inspected before being processed. 

Once you submit the return, we’ll provide you with a prepaid shipping label, and we’ll email it to you. Please note, the process for returns may differ based on your location. We will provide details on the return process in your portal when you create the return.

When you create a return, we will refund the cost of the items you selected to return. The original cost of shipping for the order will still apply, and is non-refundable. We will cover the cost of shipping to return the items to our warehouse.

If your order had any discounts applied, you will be refunded the discounted amount paid on the order.

If the invoice for the order you’re returning was already paid , the cost of items will be refunded directly to your default payment method at the time the return is scanned into transit by the carrier. Please allow 5–10 business days for the refund to show up on your payment method.

If the invoice for the order you’re returning hasn’t already been paid, we will remove the items from your invoice total and your invoice will be due as usual.

If your invoice has been paid with ShopStylla credit and a payment card, the credit will be returned first.

If ShopStylla Direct credit was originally used to pay for an order that was returned, it will not be restored.